Terms and Conditions

Cancellation or No-Show Policy:

  • Our patients are our top priority, and we work hard to deliver the highest caliber, tailored care in a prompt, economical manner.

  • Several staff members, including those from administration and medicine, are involved in the booking process. Due to cancellations, late arrivals, or no-shows, patients requiring prompt access to medical care can be affected.

  • We appreciate advance notification if you must cancel or reschedule your appointment, which is understandable under some circumstances.

  • Any type of cancellation after a booking will result in issues and additional costs for the business because a significant amount of administration and clinical time is wasted during rebooking and preparation.

  • If you reschedule or cancel less than 48 hours before your appointment, you will forfeit 50% of your deposit payment.

  • If you reschedule or cancel less than 24 hours prior to your appointment, you will forfeit 100% of your deposit payment.

  • Unfortunately, your insurance provider will not reimburse you for these costs.

  • Please be aware that if you rebook more than 24 hours before the scheduled appointment, it won’t be seen as a cancellation.

  • For your convenience, you will have two opportunities to rebook. If you are unable to keep your initial appointment, you may do so for a maximum of two times.

  • The aforementioned cancellation policy will be in effect if you are unable to show up for both of your rescheduled appointments in addition to your original one.

  • Please be aware that processing times for refunds can reach 7 working days.

  • Transaction charges (3%) incurred by the customers for all card and online payments are non-refundable.

We appreciate your consideration and cooperation in this matter.

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